Star Material Handling Projects

Pre-Order Service

Response Time: 

• Response to all queries within 48 hours of receipt of enquiries.

• All techno-commercial proposals are being submitted within 2-3 days.

• Complete technical specification and the data (for maximum possible extent) along with Plant Layout, Flow Sheet, GA Drawings, Plant Technical Concept, Salient Features of the proposal, Alternative Proposal, Scope of work & Exclusion are provided.

• Detailed & specific delivery schedule, payment terms, commercial terms & conditions as well as price break up as per customer requirements are provided. Warranty clause, liquidated damages, inspection clause, validity of offer, guarantee parameters, force majeure, arbitration and deminity to patent clause etc. are provided.

• Engineers are deputed to site to collect all the necessary data / drawings, to take measurements before starting the basic engineering in most of the case if required.

• Mechanical Engineering
• Civil & Structural engineering
• Electrical, Instrumentation & Control Engineering

After-Sales Service

Strength
Star has strength of well trained and experienced engineer looking after different segment in the area of mechanical, electrical, instrumentation & control and civil engineering.

Response Time
Star deputes their engineers to attend the emergency break down and complaints immediately whenever required

Spare Parts Support
Normally the customers are advised to keep two years maintenance spares normal wear and tear spares and insurance spares in the stock. However, Star also keeps a very good inventory of spares especially all the critical and long deliverable items are always kept in stock to take care of any emergency requirements.

The engineers normally carry the spares parts, which are required for setting right the equipment just based on the telephonic confirmation from the customer and without wasting the time in.